FAQs: Frequently Asked Questions
What are hurt books?
These are new (never owned) books which have been damaged in transit or
have spent time on a bookstore shelf but were returned to us unsold. In most
cases the damage is very slight, with good covers and perfect pages. There
may be a bookstore price sticker. As a publisher, we sometimes get a large
return from a distributor, or receive cases damaged in shipping, and we offer
these titles at a substantial discount. It's a wonderful opportunity to provide a
good home for a "hurt" book and stock up on natural hoof care classics!
What if I need to return an item?
All our products are 100% guaranteed, and we want you to be satisfied with
your purchase. If you need to return an item, please email us at
starforty@sbcglobal.net to let us know about the return and we will provide
return instructions. This is true for exchanges also.
Why doesn't my shipping charge show up in the order total when I place my
on-line order?
The shopping cart does not automatically add the shipping charge, but it will
be added when we process your order according to the chart on our Shipping
page.
I've just placed an order on-line and it says "pending". What does this mean?
The "pending status" just means that the shopping cart where you placed your
order does not automatically charge your card; it is done manually here in our
office when we process your order. Most orders are processed and shipped the
same or next business day after we receive them. We send an email update
when we ship the order to let you know that the order was processed
successfully and when to expect it. If there's any problem with processing your
order, we'll send you an email.
What are your office hours when I can reach you by phone?
We are a small company, and our staff wear many hats. Most of our business is
over the internet and we don't usually get more than a few calls a day, so most
of our time is spent at the warehouse. Generally our hours are 8 am to 6 pm
CST M-F and 11 am -2 pm CST Saturdays. During these hours someone will be in
and out of the office regularly, and will either answer your call directly or
return your call shortly if you leave a message.
I made a mistake on my order, what do I do?
If you made a mistake (like selecting the wrong state from the drop-down list),
or forgot to add an item when you placed your order, don't hesitate to send us
a quick email to starforty@sbcglobal.net and we'll fix it up for you (e-mails are
always checked for updates prior to filling orders).
How do I use PayPal to pay for my order with Star Ridge?
Click here for directions on using PayPal with us.
I received an error message when I attempted to place an order; what do
I do?
This is generally because the internet systems are unusually busy. In most cases,
if you hit the refresh button, or wait a short while and try again, the order will
go through. Don't worry about pressing buttons more than once when you are
completing your order. We have a real person (Holly, usually) processing orders
who will notice if a duplicate order happens to occur. Your credit card is not
charged automatically when you place the order, but charged by that same real
person when your order is actually filled. If your order was accepted by the
system, you should receive an automatic email confirmation with order
number.
Where do I locate a practitioner to trim my horse?
Where do I find someone to help teach me the natural trim?
We recommend checking with the practitioner list at www.aanhcp.net for
both needs.
Don't see your question here? Email us at support@star-ridge.com and we'll be
happy to help!
Star Ridge Company
Because Barefoot is Best.
